Returns & Refunds

Our Returns & Refunds Policy

Thank you for choosing Magic Vitamins Vial for your purchase. We value your patronage and strive for your complete satisfaction with every order. Should you find yourself unsatisfied with your purchase for any reason, please take a moment to review our Returns and Refunds Policy outlined below.

Definitions and Interpretations:

Interpretation: Terms in bold have specific meanings as defined in this policy. These definitions apply regardless of whether the terms are used in singular or plural form.

Definitions: For the purposes of this Return and Refund policy:

  • "You" refers to the individual or entity accessing or using our service.
  • "Company" (referred to as 'The Company', 'We', 'Us', or 'Our') denotes Magic Vitamins Vial.
  • "Service" pertains to our website.
  • "Website" refers to Magic Vitamins Vial, accessible at www.magicvitaminsvial.co.uk.
  • "Goods" represent the items offered for sale on our Service.
  • "Orders" indicate a request by you to purchase goods from us.

Your Order Cancellation Rights: You have the right to cancel your order within 14 days of receiving the goods, providing a reason for return. To exercise your right of cancellation, please notify us via email at info@magicvitaminsvial.co.uk. We will reimburse you within 14 days of receiving the returned, unchanged, undamaged goods, using the same payment method used for the order.

Conditions for Returns: To be eligible for a return, ensure that:

  • The goods were purchased within the last 14 days.
  • The goods are in their original packaging, unopened, and undamaged. Certain goods cannot be returned, including personalized items or products not suitable for return due to their nature or expiry date. We reserve the right to refuse returns that do not meet these criteria.

Returning Goods: You are responsible for the cost and risk of returning the goods to us. Upon acceptance of your return, we will provide you with the return address. We recommend using a fully insured and trackable mail service for return shipments. We cannot issue a refund without proof of delivery.

Gifts: If the goods were marked as a gift and shipped directly to you, you will receive a gift credit upon return. If the order was not marked as a gift, the refund will be issued to the original purchaser.

Contact Us: If you have any inquiries regarding our Returns and Refunds Policy, please reach out to us via email at info@magicvitaminsvial.co.uk.